Privacy Policy

This Policy explains how we are committed to protecting your privacy and handling your information in an open and transparent manner. RedCarpet believes that your privacy is important. Protecting your private information is our priority. When you register with us,then It is our responsibility to be clear about what we collect and how we use it to make our services work better for you.

1. Collection of Personally Identifiable Information and other Information

When Registering on our app, You will be asked to enter your name, Address, Mobile No, Educational details etc where our goal is to protect customer's data and to provide safe, secure and customized experience. We promise to keep all information about our Customers totally private. When you create an account on our Application, we collect and store your information and automatically track your information with the help of "Cookies".Cookies is a small file stored on customer's hard drive and help the organization to track customer's activities. We use this information so that we understand and serve our customers in a better way.

2. Use of your data

We collect and use your personal information to operate our application and deliver the Services you have requested. When you choose to buy through RedCarpet, we Record and analyze each customer’s transaction history which helps us to know about what our customer's are buying, when and how often and will help us to find out which products and services to offer them in the future. Our purpose of using customer's personal information is to inform them about online and offline offers, products, services and updates. It also helps us to detect and protect us against fraud or other criminal activity. We recognize and utilize your IP address to help determine issues to have on our server, and to control our Website.

3. Data We Share

We keep your personal information confidential and donot sell your personal data to the third parties. Redcarpet values your privacy. We may share your information with payment gateway providers, Customer Service and support providers as well as those who assist us in providing the Advertising Services. Third party uses personal data of yours, so that you access to our services and helps us to investigate fraudulent or illegal activities. Without the consent of our customer, we donot share personal information to the third parties for their marketing or advertising purposes.

4. Connections to Other Sites

We may include third party products or services on our Application. These third party sites have separate and independent privacy policies. We encourage you to carefully read the privacy policy of any website you visit. These companies may use information (including your name, address, email address, or telephone number) about your visits to their site when you try to buy any product or fetch any details of the product. Therefore, we donot take any responsibility for the content and the activities of these linked sites. We would also like to inform you that any personal data you provide to Payment Gateway Providers will be taken care by Payment gateway providers only as they have their own privacy policy. We cannot accept the liablity for the actions and also we are not responsible for the content or privacy practices of such sites.

Note:- You should be cautious before giving third-party applications access to use your account. Before using link of any website on our Application, make sure that the website is geniune and have the best Internet security so that you can protect your PC/Mobile from harmful threats.

5. Manner Of Collection Of Information:

Your information might be gathered:-

  • When you enroll with the Company by setting up your account;
  • Through your Transactions with any of the RazorPay Partners;
  • Directly through your input;
  • Through your use of the Services;
  • Through the use of cookies and other tracking technologies;
  • Through access which will be provided by you to RedCarpet Application on your mobile phone

Payment gateway providers tracks user activity, page content, click/touch, movement, scroll on the website. RedCarpet never stores or shares personal information of the customer with third party tools.

6. Security Precautions

The security of your information is important to us. We maintain the information you provide and safely secure the information in company's databases and these databases are stored on secure servers with appropriate firewalls. When you enter sensitive information such as credit card/Debit Card details or any banking details on our Application, we encrypt that information using secure socket layer technology. We never permanently store complete credit card/debit card details. We follow some industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you find out any unauthorized use of your account or any suspicious activity, we request you to notify RedCarpet Team immediately either by sending an email to help@redcarpet.cash or communicate with us via call +91-11-30506200

Note :- We urge you to take steps to keep your personal information safe so always choose a strong password and keep it private.

7. Accessing and Updating Your Information

Redcarpet gives you the ability to access and update certain information about you from within your account at any time if you believe that the information entered by you at the time of registration is incorrect or should be changed due to some reasons, you have the right to contact us. You may likewise change as well as erase any of the data you have submitted. Kindly remember, Company has right to hold any data relating to your use of the Services and the information that you have shared with payment gateway providers, because we believe it is important to guarantee the correct and precise working of the Services provided by RedCarpet. Data gathered by payment gateway providers might be utlilized by RedCarpet to decide if the services offered might be benefitted by you or not.

8. Permissions:

When we collect and use personal data of our customers, we try to meet the highest standards because our focus is on securing customer's information. So, We do request a few authorizations from your cell phone

✓ Location: We initially request your consent and if you agree and give us permission then we track your location. Redcarpet values your privacy and without your consent, we have no right to access your location.

✓ Contacts: If you allow us to access your contacts, you can invite your friends to try our app and you can send across referral links to your friends through which your friends can also enjoy the services of RedCarpet.

✓ Call list: To respect your privacy, we do not access call logs of our customer. We get your permission first then we scan and import your contacts stored on your phone.

✓ Email Accounts: We understand clearly that you and your Personal Information is one of our most important assets. So, we intimate you about our offers and send you the confirmation of your orders placed with us through email.

✓ SMS: If you allow us to access your SMS, we validate your mobile number and send you OTP while making registration or transactions.

✓ Photos and media documents: We do not access your camera or access your photos without your permission. we never scan or import your photo from photo library or camera roll. If you give us permission to access photos, we use those images only that you specifically choose to share with us.

9. Age Restrictions

We do not collect personal information from anyone under the age of 18 or knowingly allow such persons to register with us. If we become aware that we have collected personal information from a child who is under the age of 18 then we will take neccessary steps to delete that information.

Note:- To enroll with us you should be 18 years old or more established and Indian Resident. Minors are entirely illegal from utilizing the services of RedCarpet.

10. Amendments to the Privacy Policy

We may change this privacy policy from time to time. If we decide to change our policy, we will post those changes on our website. We also encourage you to review our privacy policy regularly, whenever you use the services of RedCarpet we would like to inform you about how we are protecting your information. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you by email or by a notice on our homepage.

11. Contact Us

We take your complaints very seriously in order to meet the highest standards of our customers because we believe in quality service. Our job is not just to make our customer's happy, but to satisfy them to the core. If you are unhappy with the way we have handled your personal information or any request that you have raised with us, you should contact us at the contact details on our Contact Page - https://www.redcarpetup.com/contact

RedCarpet Tech Pvt Ltd, Building 1, Hundred Feet Road Ghitorni Metro Station, New Delhi, Delhi 110030