Customer Complaints
At RedCarpet we are continually endeavoring hard to make an encounter that is favorable for our clients. However, if you have had an experience which doesn’t meet your expectations and wish to escalate the same, please mail us at support@redcarpetup.com
General Queries, Request and Complaints
In case having an issue related to your app, card, reload, payment, refund, etc. Please write it to us by clicking here.
Official Address: RedCarpet Tech Private Limited, 1st Floor, Avanta Business Centre, D-2, Southern Park, District Centre, Saket, New Delhi-110017
Collection & Recovery Complaints
In case you are facing any misbehaviour or rude calls from our recovery agents, Please write it to our Grievance Redressal Official by clicking here.
Siddharth Singh Chauhan (Grievance Redressal Official)
Escalate Your Issue
If you have already registered your complaint or issue and it has been more than 48 hours without resolution. You can escalate it by submitting it to our Grievance Redressal Officials. Level - 2.
Aman Buxi (Team Manager-Operations)
Note
The Grievance Redressal Officials will reach out to you within 24-48 Hrs. After submission of your raised complaint except weekends and public holidays or you can write to them on their given email address. The Grievance Redressal Official shall endeavour to resolve the grievance within a period of 7 days from the date of receipt of a grievance.